Cancellation Policy

                             Missed Appointment and Cancellation Policy

Our goal is to provide quality care to all clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other clients as well. Please be aware of our cancellation policy regarding appointments.

                                            Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In an effort to be respectful of other clients and the provider, please call Sõltree Wellness as soon as you know you will not be able to make your appointment. If cancellation or rescheduling is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.

                                        How to Cancel Your Appointment

If you need to cancel or reschedule your appointment, please call us at 867-686-7242 during business hours. If necessary, you may leave a short, detailed voicemail message and we will return your call as soon as possible.

                                   Short Notice Cancellations / No-Shows

A cancellation is considered short notice when the appointment is cancelled less than 24-hours before the appointed time. A no-show is when a client misses an appointment without cancelling or rescheduling. In either case, the client will be charged 50% of the appointment fee.

* For new clients’ first appointments, a no show or short notice cancellation will result in a charge of 100% for the new client initial appointment fee.*

Please note: If you no show for two consecutive appointments, you will be required to pre-pay your full appointment fee before scheduling.